Shipping & Delivery Policy

At 18 Jewellery, we want your shopping experience to be simple, smooth, and reliable — from the moment you place your order to the moment your jewellery reaches you.

Please read our shipping and delivery policy below for details about order processing, delivery timelines, shipping charges, and related information.

1. Order Processing

Once you place an order with 18 Jewellery, your order is carefully checked, packed, and prepared for dispatch.

Orders are generally processed within 1–2 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation and tracking details through your registered email address, phone number, or WhatsApp, where applicable.

2. Delivery Timeline

We currently deliver across India.

Estimated delivery timelines are:

  • Metro cities: 2–5 business days

  • Other cities and towns: 3–7 business days

  • Remote locations: 5–10 business days

Delivery timelines are estimates and may vary depending on the destination, courier availability, weather conditions, public holidays, operational disruptions, or other circumstances beyond our control.

The delivery timeline begins after your order has been dispatched.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping above a specified order value. Any such offer will be clearly communicated on our website.

4. Order Tracking

Once your order is dispatched, you will receive a tracking number or tracking link.

You can use the tracking details to check the current status of your shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become active.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning an undelivered package to us.

Please ensure that the delivery address and contact details provided during checkout are accurate and complete.

If the courier partner is unable to deliver your order because of an incorrect address, unavailable recipient, incorrect contact information, or repeated failed delivery attempts, the package may be returned to 18 Jewellery.

Additional shipping charges may apply if the order needs to be re-dispatched.

6. Delayed Deliveries

While we work with reliable courier partners, certain delays may occur due to circumstances outside our control, including:

  • Extreme weather conditions

  • Natural disasters

  • Public holidays

  • Courier network disruptions

  • Transportation delays

  • Incorrect or incomplete address information

  • High-volume sale periods

  • Unforeseen operational circumstances

If your order appears to be significantly delayed, please contact our customer support team with your order number and we will help you track the shipment.

7. Incorrect or Incomplete Address

Please carefully check your shipping address before placing your order.

18 Jewellery is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice an error in your shipping address immediately after placing your order, contact us as soon as possible. We will try to assist you, but address changes may not be possible once the order has been dispatched.

8. Damaged Package

We take care to package your jewellery securely before dispatch.

If your package arrives visibly damaged, please take photographs or a video of the package and its contents before disposing of any packaging material.

If the jewellery itself has been damaged during transit, contact us as soon as possible with:

  • Your order number

  • Photographs/videos of the package

  • Photographs/videos of the damaged product

  • Any other relevant details

Our team will review the issue and assist you according to our applicable return/replacement policy.

9. Lost or Missing Orders

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly.

We may coordinate with our courier partner to investigate the shipment.

Please note that delivery investigations may require additional time depending on the courier partner's process.

10. Cash on Delivery

If Cash on Delivery (COD) is available for your location, the option will be displayed during checkout.

COD availability may vary depending on your delivery address and courier serviceability.

Any applicable COD charges will be shown at checkout.

11. International Shipping

At present, 18 Jewellery primarily ships within India.

If international shipping becomes available in the future, applicable shipping charges, duties, taxes, and delivery timelines will be communicated separately.

12. Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team.

Please keep your order number ready so that we can assist you more quickly.

18 Jewellery
Luxury You Can Wear Every Day.

We’re here to make sure your jewellery reaches you safely and beautifully.