Return and Refund Policy

At 18 Jewellery, we want you to love every piece you receive.

If your purchase isn't right for you, we offer a 3-Day Easy Return Policy, subject to the terms and conditions below.

1. 3-Day Easy Returns

You may request a return within 3 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Be returned with the original packaging.

  • Include all tags, cards, pouches, boxes, and other accessories supplied with the order.

  • Not show any signs of damage, scratches, alteration, or wear.

Returns that do not meet these conditions may be rejected.

2. How to Request a Return

To initiate a return, please contact our customer support team within 3 days of delivery.

Please provide:

  • Your order number

  • The product you wish to return

  • Reason for the return

  • Clear photographs/videos of the product, if requested

Our team will review your request and provide the next steps.

Please do not send a product back without receiving return instructions from 18 Jewellery.

3. Non-Returnable Products

For hygiene and product-safety reasons, certain products may not be eligible for return once opened or worn.

Returns may also not be accepted for products that have:

  • Been worn or used

  • Been damaged after delivery

  • Been altered or modified

  • Been scratched due to use

  • Been exposed to chemicals, perfumes, cosmetics, water, or other substances

  • Missing original packaging or accessories

4. Damaged or Incorrect Product

We carefully inspect and pack every order before dispatch.

If you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • A missing item

please contact us as soon as possible after delivery.

We may request photographs or an unboxing video to help us investigate the issue with our fulfilment or courier partners.

After verification, we may offer an appropriate replacement, exchange, or refund, depending on the circumstances and product availability.

5. Refunds

Once your returned product reaches us, it will be inspected.

If the return is approved, the applicable refund will be processed after successful quality verification.

Refunds will generally be issued to the original payment method used for the purchase.

The time taken for the refund to reflect in your account may depend on your bank, payment provider, or card issuer.

6. Shipping Charges on Returns

For eligible returns due to a change of mind, return shipping charges may apply, depending on the order and applicable return conditions.

For products that are verified as damaged, defective, or incorrectly shipped by 18 Jewellery, we will review the case and provide an appropriate resolution.

Any applicable return charges will be communicated before the return is processed.

7. Exchanges

If you would like to exchange an eligible product for another product, please contact our customer support team within the 3-day return window.

Exchanges are subject to:

  • Product eligibility

  • Product availability

  • Successful quality inspection

  • Applicable price difference, if any

If the requested replacement product is unavailable, we may offer an alternative resolution.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated if the order has not already been processed or dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it and the standard return process may apply.

9. Anti-Tarnish Warranty

Every eligible 18 Jewellery product comes with a 1-Year Anti-Tarnish Warranty, subject to the terms of our warranty policy.

Normal wear and tear, improper care, exposure to chemicals, perfumes, cosmetics, excessive moisture, or other external factors may affect the jewellery's finish and may not be covered under the warranty.

The anti-tarnish warranty is separate from our 3-day return policy.

10. Return Inspection

All returned products are inspected before a refund or exchange is approved.

If a returned product does not meet our return requirements, we reserve the right to reject the return.

In such cases, the product may be sent back to the customer, and applicable shipping charges may apply.

11. Important Note

Please keep your original packaging until you are completely satisfied with your purchase.

We recommend recording an unboxing video when opening your package, particularly for high-value orders or in case there is any issue with the product or shipment.

12. Contact Us

For return, refund, or exchange assistance, please contact our customer support team with your order number.

Our team will be happy to help you through the process.

18 Jewellery

Luxury You Can Wear Every Day.