Privacy Policy

At 18 Jewellery, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order, or contact us, we may collect certain information that helps us provide our services.

This may include:

Personal Information

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • City, state, and PIN code

Order Information

  • Products purchased

  • Order details

  • Order value

  • Delivery information

  • Return or exchange information

Payment Information

When you make a payment, your payment may be processed through third-party payment providers.

18 Jewellery does not normally store your complete debit card, credit card, UPI, or banking credentials on its own servers. Payment information is handled by the applicable payment gateway or financial service provider according to its own privacy and security policies.

Technical Information

When you visit our website, certain technical information may automatically be collected, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate location based on technical information

  • Date and time of website visits

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Deliver your purchases

  • Provide order confirmations and tracking updates

  • Process returns, refunds, and exchanges

  • Respond to customer-service requests

  • Communicate with you about your orders

  • Improve our website, products, and services

  • Understand customer preferences and website usage

  • Prevent fraudulent or unauthorized transactions

  • Maintain website security

  • Send promotional communications where permitted

  • Conduct marketing and advertising activities

  • Comply with applicable legal and regulatory requirements

3. Marketing Communications

If you provide your contact information and consent to receive marketing communications, we may send you information about:

  • New product launches

  • Offers and promotions

  • Sales

  • Restocks

  • Brand updates

  • Other relevant communications from 18 Jewellery

You can opt out of promotional emails or messages at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, shipping updates, and information relating to your purchases.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep products in your shopping cart

  • Remember preferences

  • Understand how customers use our website

  • Improve website functionality

  • Measure advertising and marketing performance

  • Provide relevant content or advertisements

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment gateways

  • Courier and logistics partners

  • Website and e-commerce service providers

  • Technology and hosting providers

  • Marketing and advertising platforms

  • Analytics providers

  • Customer-support service providers

  • Fraud-prevention and security providers

These parties may receive only the information reasonably necessary to provide their services.

We may also disclose information where required by applicable law, legal process, court order, government authority, or to protect the rights, property, and security of 18 Jewellery, our customers, or others.

6. Shopify and Third-Party Services

Our online store may use third-party platforms and services to operate the website, process payments, analyse traffic, provide marketing services, and fulfil orders.

These third-party providers may collect or process information according to their own privacy policies and terms.

We encourage you to review the privacy policies of relevant third-party services when applicable.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services

  • Maintain transaction and business records

  • Handle returns, refunds, warranties, and customer support

  • Meet legal, accounting, tax, and regulatory requirements

  • Resolve disputes

  • Prevent fraud and misuse

  • Enforce our agreements

When information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Children's Privacy

Our website is not intended for children who are below the minimum age permitted to use online services under applicable law.

We do not knowingly collect personal information from children for the purpose of creating customer accounts or making purchases.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

10. Links to Other Websites

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

18 Jewellery is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

11. Your Choices and Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:

  • Request access to certain personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Raise concerns regarding the handling of your personal information

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the customer-support details provided on our website.

18 Jewellery

Luxury You Can Wear Every Day.